Help Center | Bellhop App

Help Center

Have a comment or question? We would love to help! Feel free to check out our frequently asked questions (FAQs) below, as we may have already addressed your question. Need help? Just want to get in touch? Send us a message using the chat in the bottom right.

Frequently asked questions

What is Bellhop?

Bellhop is an aggregator of rideshares, bikes and scooters. We have over 40 rideshares and bike shares globally. In one free to use app we enable you to compare pricing, wait times and other information and then guide you to book the best ride. Our mission is to help provide full transparency on pricing so our users always get the best priced ride. Bellhop does not charge any fee – you pay the same price you would using any rideshare app directly.

Does this work in my city?

Bellhop is available across the USA and globally. Our network has millions of drivers
across multiple providers and over 100 countries. We are working tirelessly to onboard
as many providers as we can but there are over 1,000 rideshares globally!! So please
bare with us. In NYC you can access Uber, Lyft, Waave, Via, Curb, Carmel and Juno for
example giving you access to over 99% of rideshares and taxis. In Sydney we have
Ola, Uber and Taxify. And so on. If you have a local provider you would like added to
bellhop please email us at [email protected]

What's the cost to use Bellhop?

Bellhop is completely free to use and compare rideshare prices.. No charge. Nada. Gratuit, gratis, livre, свободно, gratuito, besplatno, falas….Yes it’s free.

Why was the price different when I opened my Lyft or Uber App?

Many rideshare companies offer personalized pricing (they may not admit it though!) as well as discounts in what is a very competitive space and these prices are only displayed once you are logged in otherwise you see a generic price. Bellhop enables you to connect your accounts so you can compare pricing with 100% accuracy, including any discounts/promotions and surge prices. Go to​ Accounts​ on the menu dropdown to connect. If you do not connect and are subject to a discounted offer then the price shown in Bellhop may vary slightly. But don’t worry – even if you see a price variance, you will always pay the cheaper price once you book in the underlying app.

Does Bellhop work internationally?

Yes. Bellhop is available across the USA and globally where we have many international partners. Our network has millions of drivers across multiple providers and over 100 countries. Please email us at [email protected] if there is a rideshare or
bike/scooter provider in your city you would like included.

How do I link my Uber / Lyft Accounts?

Simply go to Services (click on the left hand top menu) and Bellhop will walk you through connecting your accounts for a seamless experience. It takes just a few seconds and you only have to do it once.

How do I apply my Lyft/Uber coupon discount?

Simply connect your Uber/Lyft account (see Services from menu) and Bellhop will display all discounts that have been applied to your account.

Do I need to still download multiple ride hailing Apps and register before I can use Bellhop?

Bellhop has been specifically designed to make your digital life easier. We’re working closely with dozens of service providers to make your experience as seamless as possible. Bellhop will show you the available service providers in your area, so you can compare and pick the best ride. We then guide you to book in the underlying app or if you don’t have it yet to download it first. It’s a simple and very quick process that guarantees you always get the best ride.

Does Bellhop have bikes or scooters?

Yes! We already have dozens of bikeshare and scooter share providers onto the platform. You’ll see a bike icon on the top right where you can toggle bikes/scooters on or off.

Can I drive for Bellhop?

Unfortunately, no. Bellhop is an app for riders only. If you’re looking for an app that combines services for drivers, check out Mystro (https://www.mystrodriver.com/). Android only.

Do you support Lyft Line?

Bellhop does support Lyft Line!

Please ensure you have connected your Lyft account in the Account section – this will ensure you also have opportunity to select 1-2 passengers. When your Lyft account is not connected the default option is for just 1 passenger in Lyft Line.

I love my current ride hailing App. Why should I use Bellhop?

Everyone has overpaid for ridehailing for the last 10 years by not comparison shopping. Bellhop users have saved a combined $250k in just a few months. You may not know it, but the average trip to say an airport can vary by over 25% between companies. And prices are increasing substantially now as companies are now focused on profits. Until you start comparing and see what others are offering you’d be surprised just how much time and money can be wasted when you just use one service. Of course you can still use your regular/favorite ride hailing service at the same price. But we give you more options and the ability to know you’re getting the best ride for you. So give us a try – you have nothing to lose apart from a happier and easier life.

Is my data secure?

Yes – Bellhop uses the latest encryption technologies and does not store credit card details on it’s servers. Please see our Privacy Policy for more information.

How do I get Bellhop on my phone?

Bellhop is available on both iphone and Android devices. Follow the download links on the homepage or click here for Android and here for iOS. Once you download, simply follow the setup instructions and you can be requesting a car in under a minute.

Do I need to still download multiple ride hailing Apps and register before I can use Bellhop?

Bellhop has been specifically designed to make your digital life easier. We’re working closely with multiple service providers to make your experience as easy as possible. Right now you just need to connect your Lyft account once and you can book seamlessly through Bellhop. For other apps, such as Uber, Juno and Arro for example, you will be redirected to the underlying app to complete the booking once you choose the best ride for you within Bellhop.

What's the benefit of Bellhop versus downloading multiple individual apps?

Think of Bellhop as the window to your transportation needs. You can quickly and very easily compare ride providers all within our app in real-time. Ever tried to open multiple apps to compare? It’s not easy and takes much longer. Quite simply Bellhop helps you decide which ride is best for you and enables you to make that decision quickly. In NYC alone we have over six providers and it would be impossible to compare all of those within your phone.

Are you hiring?

Bellhop is always looking for very talented individuals to join our team. We look for people who go above and beyond and think not just outside the box, but who are so far away from the box you need a telescope to see it. If you think you have what it takes, send us a note about why you are so awesome, what you can bring to the team, along with your resume and anything else that sets you apart. You can email us at [email protected]

Where does the name come from?

Great question. Bellhops have been around for over 100 years providing customers with the best possible services to make their lives easier. That’s our philosophy too. We want to give you easier access to the major on-demand services and quite simply make navigating the digital world easier, more accessible and best of all better value.

Do consumers pay more on Bellhop compared to booking directly on each app (e.g. Uber or Lyft)?

No. Consumers pay the same price on Bellhop as they would pay if they were to book directly on a partner app.

I love what you are doing. Tell me more.

Thanks, so do we. Bellhop is launching in the transportation sector but that is just the start. We are firm believers in giving the consumer (that’s you and us) greater choice. Right now it’s impossible to compare multiple services and so you never know if you are overpaying, waiting too long or just putting up with second rate options. So that’s why we are here, to disrupt the traditional App market and give everyone greater choice which should lead to greater competition. We all know competition leads to prizes… and who doesn’t love a prize?

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