Help Center | Bellhop App

Help Center

Have a comment or question? We would love to help! Feel free to check out our frequently asked questions (FAQs) below, as we may have already addressed your question. Need help? Just want to get in touch? Send us a message using the chat in the bottom right.

Frequently asked questions

What is Bellhop?

Quite simply Bellhop gathers up multiple ride hailing apps worldwide under one roof to provide full transparency on pricing, wait time and other features. So you get more choice and the power to save time and money by making smarter decisions. Need the quickest ride? No problem. Need the cheapest? Bellhop’s got you covered. Your favorite ride hailing app shows no cars? Bellhop gives you more choices to get you where you’re going. We’ve designed the app to make your life easier. And best of all, Bellhop is free to use.

Does this work in my city?

Bellhop already has multiple ride hailing apps set up in its system so chances are it will work in your city. Across most major cities in the US Bellhop will have multiple providers. Our reach equals the reach of all of our supply partners combined. But we are still young and growing rapidly so there are some cities that for various different reasons have unique ride hailing platforms. We’re working tirelessly day and night to incorporate new feeds all the time and appreciate your patience and feedback as we roll these out. We hate red tape as much as you do and our scissors are out.

What's the cost to use Bellhop?

Bellhop is completely free to use and compare rideshare prices.. No charge. Nada. Gratuit, gratis, livre, свободно, gratuito, besplatno, falas….Yes it’s free.

Why was the price different when I opened in Uber?

Please note price quotations are generated from Uber and are provided in a range (this is the same as Google Maps for example) and the user will see final pricing when confirming the trip in the Uber app. Final pricing can occasionally fluctuate outside the original quote range due to market conditions such as supply, weather and other factors which change prices every millisecond. If the user is quoted a final price in the Uber app and that varies from the final charge, please contact Uber directly. Bellhop has no control over final price charged. Our app is designed to ensure you can compare quotes and get the best price possible but as pricing is always fluctuating, it’s important to check final price quoted. Rest assured Bellhop is working with it’s partners and developing AI to constantly minimize any price discrepancies

Does Bellhop work internationally?

Bellhop is currently optimized for the USA where we have the major rideshares within our app. We will soon be launching in additional cities throughout Europe and Asia very soon as we add in more providers. The Bellhop app will work anywhere internationally now, however some cities may show limited providers depending on our current agreements. We will soon be launching a page on our site that show the major cities and options we have available.

How do I apply my Lyft/Uber coupon discount?

If you have a discount or credit with say Uber or Lyft, that will not initially be shown when you search for the best ride, however, when you book your journey, any credits or discounts will be applied by the underlying Uber or Lyft app.

Does Bellhop have bikes or scooters?

Currently Bellhop is focused on cars however we will soon be integrating other forms of transport based on user demand including bikes. Stay tuned for more information. If you have a specific request please email us at [email protected]

Can I drive for Bellhop?

Unfortunately, no. Bellhop is an app for riders only. If you’re looking for an app that combines services for drivers, check out Mystro (https://www.mystrodriver.com/). Android only.

Do I need to link my Lyft account?

No. Bellhop is all about choice 😉. At the moment, you can choose to connect your Lyft account and continue to book seamlessly within Bellhop. Or, you can simply search with us, find the best ride, and then continue to book with them— it’s entirely up to you! Both options are seamless and designed for a smooth user experience. The benefit of always using Bellhop (even if you end up booking a Lyft) is you are able to compare pricing and wait times first.

Can I link my Uber account?

Currently Bellhop only supports full integration with Lyft. When using Uber, we can still provide pricing and ETA, and if you wish to book it automatically directs you to the Uber app where you simply hit ‘book’ – so it’s seamless.

Do you support Lyft Line?

Bellhop does support Lyft Line!

Please note, the feed that Lyft provides Bellhop (and all others) only supports 1 passenger in Lyft Line. So you must have the passenger number at 1 for Lyft Line to show. We are working closely with Lyft to improve this. One option you can do if you have two passengers for Lyft line is, go to the and then change the passenger number before final booking.

I love my current ride hailing App. Why should I use Bellhop?

Think back to the time before Kayak and Expedia when you would go to multiple airline websites or just go to your favorite and never knowing whether you got a good deal or not. Then price comparison shopping came along and became the norm. That is now happening to on-demand services like ride hailing. Until you start comparing and see what others are offering you’d be surprised just how much time and money can be wasted when you just use one service. Of course you can still use your regular/favorite ride hailing service at the same price. But we give you more options and the ability to know you’re getting the best ride for you. So give us a try – you have nothing to lose apart from a happier and easier life.

Is my data secure?

Yes – Bellhop uses the latest encryption technologies and does not store credit card details on it’s servers. Please see our Privacy Policy for more information.

How do I get Bellhop on my phone?

Bellhop is available on both iphone and Android devices. Follow the download links on the homepage or click here for Android and here for iOS. Once you download, simply follow the setup instructions and you can be requesting a car in under a minute.

Do I need to still download multiple ride hailing Apps and register before I can use Bellhop?

Bellhop has been specifically designed to make your digital life easier. We’re working closely with multiple service providers to make your experience as easy as possible. Right now you just need to connect your Lyft account once and you can book seamlessly through Bellhop. For other apps, such as Uber, Juno and Arro for example, you will be redirected to the underlying app to complete the booking once you choose the best ride for you within Bellhop.

What's the benefit of Bellhop versus downloading multiple individual apps?

Think of Bellhop as the window to your transportation needs. You can quickly and very easily compare ride providers all within our app in real-time. Ever tried to open multiple apps to compare? It’s not easy and takes much longer. Quite simply Bellhop helps you decide which ride is best for you and enables you to make that decision quickly.

Are you hiring?

Bellhop is always looking for very talented individuals to join our team. We look for people who go above and beyond and think not just outside the box, but who are so far away from the box you need a telescope to see it. If you think you have what it takes, send us a note about why you are so awesome, what you can bring to the team, along with your resume and anything else that sets you apart. You can email us at [email protected]

Where does the name come from?

Great question. Bellhops have been around for over 100 years providing customers with the best possible services to make their lives easier. That’s our philosophy too. We want to give you easier access to the major on-demand services and quite simply make navigating the digital world easier, more accessible and best of all better value.

Do consumers pay more on Bellhop compared to booking directly on each app (e.g. Uber or Lyft)?

No. Consumers pay the same price on Bellhop as they would pay if they were to book directly on a partner app.

I love what you are doing. Tell me more.

Thanks, so do we. Bellhop is launching in the transportation sector but that is just the start. We are firm believers in giving the consumer (that’s you and us) greater choice. Right now it’s impossible to compare multiple services and so you never know if you are overpaying, waiting too long or just putting up with second rate options. So that’s why we are here, to disrupt the traditional App market and give everyone greater choice which should lead to greater competition. We all know competition leads to prizes… and who doesn’t love a prize?

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